Parents & Carers

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HARROGATEHIGHBOOKLET-8For Parents and Carers

In this section, we have gathered information that parents and carers ask us about most frequently - like where to buy uniform, when the school terms start and finish and even what your child will be having for lunch. We have also added a list below of the most frequently asked questions for you. 

Use the menu on the left hand side to find the information you need.

And if you can't find what you are looking for, send us a message by clicking here >>


What to do if... 

  • If my child is late
    Students are expected to be in school from 8.20am ready to start Period 1 promptly at 8.30am.  Students coming in after 8.30am are late and need to sign in at the Attendance Office.  Parents/carers will be informed by text and the Attendance Policy will be followed with regard to sanctions.
  • If my child is absent
    Parents/carers should notify the Attendance Team by 8.30am on each day of absence. This can be done by :Phoning 01423 548800 Ext 247 Completing the form in the Attendance section of the Parent portal. The school uses ‘Truancy Call’ an automated service to contact parents/carers when a student is absent and the school has not been notified.  Parents/carers receiving a call should listen carefully to the instructions.
  • If my child needs a medical/dental appointment
    Medical and dental appointments should be arranged out of school time.  If this is unavoidable a medical letter or absence note should be shown to the Health Support Officer (Mrs Fletcher).  Your child will need to sign out and back in at the Attendance Office.
  • My child needs time off during term time.
    Leave of absence during term time will not be granted unless there are exceptional circumstances. Application forms should be collected and returned to the Attendance Office.  Permission will not normally be given for holidays during term time.
  • My child has lost something
    Ask at Reception to see if it has been handed in and tell your child to tell your Vertical Mentor or Learning Manager.  All property should be marked with your child’s full name.
  • My child forgets their independent learning/PE Kit or essential equipment
    Please encourage your child to apologise to their subject teacher before the lesson and find out how they can rectify the problem.
  • My child is being bullied or you know someone who is
    Contact your child’s Learning Manager ASAP
  • My child does not feel well
    Tell a member of staff or speak to the Health Support Officer (Mrs Fletcher)
  • My child has to take medication
    Inform the Health Support Officer (Mrs Fletcher).  Medication should be clearly labelled with your child’s name and given to Mrs Fletcher to be locked away until they need it.  The only exception is if your child has an inhaler, but they can keep that with them.
  • My child does not have the correct uniform
    Please write a note for your child to explain why and seek to rectify it ASAP.  Your child can show teachers when they are asked about their missing/incorrect uniform.  Without a good reason this is likely to result in your child being educated in alternative provision.
  • My child wants to take up paid work
    An NYCC work permit is required for all students over 13 years of age who wish to work part time.  Please see your Learning Manager or Mrs Merson.
  • My contact details change
    Please contact reception or ask for a ‘Change of Student Details’ form.  Alternatively contact your Learning Manager.  It is important that we have up to date contact information.
  • My child has a problem with their dinner account
    Your child should go and see their Learning Manager or the Catering Manager in the dining room.  They should do this before they want to use the account as it may not be possible during break and lunchtimes.

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